Who we are
Hamlin Fistula UK (HFUK) is a registered charity in England and Wales (charity number 1153053). We are a company limited by guarantee in England and Wales (company number 08457433).
Our registered address is 4 Parade Buildings, Nimmings Road, Halesowen B62 9JJ.
The objects of our charity are to relieve and advance the health of patients who have suffered from childbirth injuries in Ethiopia.
For over 50 years, HFUK has supported Hamlin Fistula Ethiopia including: The Addis Ababa Fistula Hospital and its Outreach Centres, The Hamlin Midwifery College and the Desta Menda Rehabilitation and Reintegration Centre.
Why we hold and process supporters’ personal data
HFUK values your support and we are committed to protecting your privacy. We are sharing this statement with you so that you understand how we manage any information held about your support for and interest in our work.
We process personal information for certain legitimate business purposes which include some or all of the following:
- where the processing enables us to enhance, modify and personalise our communications for the benefit of our donors and supporters:
- to process donations, legacies and Gift Aid
- to identify and prevent fraud
- to enhance the security of our network and information systems
- to better understand how people interact with our websites and social media
to provide postal and email communications.
Wherever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
You have the right to object to this processing if you wish. Please click here to inform us of your objection. Please bear in mind that if you object it may affect our ability to carry out the tasks above for your benefit.
We do not knowingly collect any personal information from anyone under the age of 18 years.
When and why we will send you personalised fundraising and marketing communications
We may use your personal information in order to keep your contact details accurate and up to date. This includes recording your contact preferences (e.g. postal, email or phone), your previous address if you have moved, your philanthropic and charitable interests, and the type of communications you have given your consent to receive. We will send you marketing and fundraising communications by post, on the basis of it being within our legitimate interest to do so, unless you have told us you do not want to hear from us this way.
We will make it easy for you to tell us if you would like to receive communications from us and hear more about our work and the ways in which you would like to receive this information (e.g. by post or email).
You can update or withdraw your consent at any time, for individual or all channels of communications. We will not send you correspondence if you tell us that you do not wish to receive it. Please click here if you would like to be removed from our mailing and email list. Requests to remove details may take up to 28 days to fulfil.
Personal information collected via our website and social media
HFUK’s website is a safe platform for our supporters to visit and on which to make online donations. All donations made online are securely processed.
When you make a donation online we will ask for your name, contact details, address, and card information in order that we can process your donation, and any eligible Gift Aid, accurately and effectively.
We will use the personal information collected to send you an acknowledgement.
You can unsubscribe from receiving our communications at any time by clicking the link in our most recent email at any time or by contacting us at firstname.lastname@example.org
What personal information might HFUK collect about you?
We may process your personal information for carefully considered and specific purposes which are in our interests and which enable us to enhance our own activities, which we believe will benefit our donors, supporters and ultimately our beneficiaries. These are:
We will use your personal information to process your donation(s) and ensure that your donation(s) are accurately credited to your record on our database. This may include details such as your name, postal address, email address, telephone or mobile number and your bank account details.
We will collect information about your tax status and hold this information for at least 7 years in order for us to process any gifts that you have informed us as being eligible for HMRC’s Gift Aid scheme.
We may use your personal information to personalise our communications with you in order to improve your experience with us.
Sensitive Personal Data
We do not collect “sensitive personal data” about our supporters, e.g. health status.
When you visit our websites, cookies allow us to collect some non-identifying basic information. This includes the total number of visitors, the pages viewed, and other anonymous information. We use this information in order to improve our website and optimise our future marketing campaigns.
When the Information is Publicly Available
We might also obtain personal data about individuals who may be interested in giving major gifts to charities or organisations like HFUK. In this scenario, we may seek to find out more about these individuals, their interests and motivations for giving through publically available information. This information may include newspaper or other media coverage, open postings on social media sites such as LinkedIn, and data from Companies House. HFUK will not retain publicly available data relating to individuals without their consent, which will be sought at the earliest practical opportunity.
Do we share your information?
We will never sell, trade or rent your personal information to anyone.
We may disclose to third parties aggregate statistics regarding donations but these statistics do not include any personally identifying information.
Regular donations made by standing order, together with donations made by credit or debit card, are processed securely by a regulated third-party financial institution which will only use your personal information for the purpose of processing the transaction(s).
We may also use third-party agencies to help us manage postal mailings and keep our data updated. This could include keeping address records correct by screening against public information relating to deceased files or address changes.
Where Legally Required
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
How long will we keep your personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to Gift Aid for at least seven years to comply with HMRC rules.
If you have opted out of receiving all of our communications then we will continue to hold some of your personal data, however limited, in order to ensure that no further communications are sent.
Legacy income is vital to the running of the charity. We may keep data you provide to us indefinitely to carry out legacy administration and analysis. We will also keep data that will enable us to communicate effectively with the relatives and executors of individuals who have left a legacy to us.
How do you contact us regarding your information?
If at any time you change your personal information or if any of the other information we hold is inaccurate or out of date, please contact us as soon as possible.
You can send anonymous donations to us at any time. Please bear in mind that without knowing your name and address we will not be able to acknowledge your generosity or claim back any Gift Aid from HMRC on eligible donations.
You have the right to access your data and can request this in writing or verbally. We will respond to your request within one month.
You have the ‘right to be forgotten’ and can request this in writing or verbally. We will respond to your request within one month. Please note that this right is not absolute and does not apply to information that we are legally required to keep, for example Gift Aid records.
Please click here to contact us or use the information below:
Telephone: 0121 559 3999
Hamlin Fistula UK, 4 Parade Buildings, Nimmings Road, Halesowen B62 9JJ
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